Frequently Asked Questionsfaqsearch
How Can We Help?
Q1: Can I get some samples?
A: Yes, we can supply the free sample, but the shipping cost be paid by our customers.
Q2: What's your MOQ?
A: Our MOQ is 1kg. But usually we accept less quantity such as 100g on the condition that sample charge is 100% paid.
Q3: How to start orders or make payments?
A: Proforma invoice will be sent first after confirmation of order, enclosed our bank information. Payment by T/T, Western Union or Bitcoin.
Q4: How about delivery leadtime?
A: Delivery lead time: About 3-5 days after payment confirmed. (Chinese holiday not included)
Q5: Is there a discount?
A: Different quantity has different discount.
Q6: How do you treat quality complaint?
A: First of all, our quality control will reduce the quality problem to near zero. If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss.
Q7: We don't know you at all, how can we trust you?
A: You are always warm welcomed to visit us at any time. Before we start B2B, MIC has audited our company on-spot and approved our credit. Commitment is the No.1 Point of our Enterprise's Value.
Q8: Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery, International Authorized Third-Party Test for the products if you need are highly welcome